[SuperSteveSS]

Originally Posted by Eric SS

Please update us to let us know exactly is wrong with it. Good luck.

Will do. From what I have read here, the fix is to replace the "steering gear". I'm not sure what that includes since its all electric but the GM bulletin says to check the connection as they easily come loose. Hopefully its just that simple. It really would be pretty lousy of them to deny a claim because of springs knowing thats not the issue.

[ninetres]

Someone help me understand what motivation a dealership has to deny a warranty claim. They get paid for warranty repairs. Why would they deny some?

[SuperSteveSS]

Originally Posted by ninetres

Someone help me understand what motivation a dealership has to deny a warranty claim. They get paid for warranty repairs. Why would they deny some?

I was told that GM will ask if anything is done to the car, such as springs. If the dealership says yes, GM will deny it because of the modifications. If they say no, GM send out an adjuster to check and then they will see the springs and deny the claim.

[Eric SS]

Originally Posted by SuperSteveSS

I was told that GM will ask if anything is done to the car, such as springs. If the dealership says yes, GM will deny it because of the modifications. If they say no, GM send out an adjuster to check and then they will see the springs and deny the claim.

I sure thing GM should do their due diligence to determine more about the issue before making a blanket denial because of springs.

[TWick72]

Will tune in. mine is not lowered, but has intermittant "service power steering" issues. They checked the connections, but it did not work. I am living with it for now.

[SuperSteveSS]

Originally Posted by TWick72

Will tune in. mine is not lowered, but has intermittant "service power steering" issues. They checked the connections, but it did not work. I am living with it for now.

Thats very unfortunate. I personally do not like having to pull over on the highway to restart the vehicle. It is a huge PITA to try and steer this car without powersteering. Not like older mechanical/hydraulic systems, this car actually takes alot to steer without it

[nbryant]

Although I understand the frustration what I don't understand is why anyone thinks it's GM's role to provide anymore details as to why the lowering kit impacted it other than the agreed upon warranty we all have that applied to our purchase does not cover aftermarket alterations. Even so I would highly expect that if they have denied it for cause they do have data supporting it and should you push this would very likely present enough to satisfy the judge.

[SuperSteveSS]

Originally Posted by nbryant

Although I understand the frustration what I don't understand is why anyone thinks it's GM's role to provide anymore details as to why the lowering kit impacted it other than the agreed upon warranty we all have that applied to our purchase does not cover aftermarket alterations. Even so I would highly expect that if they have denied it for cause they do have data supporting it and should you push this would very likely present enough to satisfy the judge.

"The Magnuson-Moss Warranty Act makes it illegal for companies to void your warranty or deny coverage under the warranty simply because you used an aftermarket part.” Not only that, but it's pretty obvious that the springs are not the reason it's acting up.

[Bow Tie Affair]

Originally Posted by SuperSteveSS

"The Magnuson-Moss Warranty Act makes it illegal for companies to void your warranty or deny coverage under the warranty simply because you used an aftermarket part.” Not only that, but it's pretty obvious that the springs are not the reason it's acting up.

Would you pm me which dealership this is.

[nbryant]

Originally Posted by SuperSteveSS

"The Magnuson-Moss Warranty Act makes it illegal for companies to void your warranty or deny coverage under the warranty simply because you used an aftermarket part.” Not only that, but it's pretty obvious that the springs are not the reason it's acting up.

But would this not apply to a modification that does not meet the specification their engineered product does? Could they not also challenge the engineering applied to the kit you installed in that because of (fill in difference here) it altered the characteristics of their design? Would it not be us to us as consumers to verify that an applied aftermarket product matched the engineering for the same product they offered?

I'm just asking here because I am trying to see and understand the whole picture. I can see how they can challenge these types of things even with minimal differences in design or application and associate a cause and effect. I see the possibility of less of a challenge for CAI's, catbacks, etc. then I do for suspension, intake alterations or such.

[SuperSteveSS]

I really dont know... I guess it could go either way. All I know is that they are really slacking on info. No calls back and no more information. At least they put me in a good loaner, 2017 LTZ Z71 Tahoe...

[camaro5]

Originally Posted by ninetres

Someone help me understand what motivation a dealership has to deny a warranty claim. They get paid for warranty repairs. Why would they deny some?

Because warranty times for pay are 1/3 less than non-warranty.

Same work - one pays you $200 warranty, $300 customer pay.

Dealer sells parts to customer at full list price. $$

GM warranty pays cost of part only.

Originally Posted by SuperSteveSS

I really dont know... I guess it could go either way. All I know is that they are really slacking on info. No calls back and no more information. At least they put me in a good loaner, 2017 LTZ Z71 Tahoe...

Step one is to meet the service manager, and fill him in.

No way you should have to pay for this.

No luck? BBB Autoline

[TWick72]

Originally Posted by SuperSteveSS

Thats very unfortunate. I personally do not like having to pull over on the highway to restart the vehicle. It is a huge PITA to try and steer this car without powersteering. Not like older mechanical/hydraulic systems, this car actually takes alot to steer without it

I hear that. Even though it has happened around 20 times (10500 miles), I have only actually had to pull over twice. Most the time I can just shut it off for a second at a stoplight. The worst part for me is really how unpredictable it is. It just happens with no rhyme or reason.

[ChevyRules]

Originally Posted by SuperSteveSS

"The Magnuson-Moss Warranty Act makes it illegal for companies to void your warranty or deny coverage under the warranty simply because you used an aftermarket part.” Not only that, but it's pretty obvious that the springs are not the reason it's acting up.

That's for replacement parts like spark plugs, oil filter, etc not modifying cars.

While it's BS the dealer is using the springs to deny this warranty claim, Magnuson-Moss does not protect him here.