08-18-2016, 01:42 PM | #1 |
Drives: 2019 ZL1 Join Date: Apr 2016
Location: San Jose, California
Posts: 154
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Some BS that Dealer Gave me today!
Long story short, I ordered a car 8 weeks ago, with the GFX and illuminated footwell. Car came in on time and dealer was great in communicating with me as the order progressed. Today I was told the car is ready so I got all my docs together, printed the new car check list and off to the dealer. They pull the car around and I see the GFX parts, except for the rear valence. I asked my salesman about it and he brings the service guy who is pretty cocky and he tells me "I tried to put it on but because you have NPP the valence wont fit, I have to modify or break it to get it to fit." I tell him he is wrong and show him some pictures of other cars with NPP and GFX. He tells me he doesn't know how they got it on, in the pictures, because it was impossible for him. My answer was, how would GM charge 2k for a body kit that wont fit the car? He had no answer to that!!
Nevertheless, I refused to take delivery, as much as I loved the car. Told them Im not paying for a car that is not complete, has anyone else with GFX run into this issue? They are going to call GM and figure out if they have a wrong part, I doubt that is the issue.
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Current: 2019 ZL1 | A10 | PDR
Past: 2017 2SS | Auto| Garnet Red Tintcoat | Adrenaline Red | 6 Piston Brembos | MRC | NPP | Illuminated Front Bowtie | Sunroof | Navigation | Ground effects | Dark tail lights |
08-18-2016, 01:51 PM | #2 |
Drives: 2014 Red Hot LS3 Join Date: Oct 2014
Location: SF Bay Area, CA
Posts: 4,266
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Good call on refusing delivery.
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08-18-2016, 01:53 PM | #3 |
PC Technician
Drives: 2016 Hyper Blue 2SS Join Date: May 2012
Location: North Dakota
Posts: 2,161
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You made the right call, I hope the issue gets sorted out.
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08-18-2016, 01:53 PM | #4 |
Drives: 16 2SS 6MT NPP MRC / 15 K1300S Join Date: Mar 2016
Location: NW of Austin
Posts: 1,034
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Removing the rear bumper cover to swap them was too much work for him. He's pissed now that he has to do it. Look the car over well when you pick it up.
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Rohana RFX-5 10/11, M/T 275/305, Eibachs, Hellwigs, Hurst SS, DMS LT4 SC 596HP/589TQ, DMS Low-side, Kooks 2LTs, MBRP Race, Rotofab, MMS CC |
08-18-2016, 01:58 PM | #5 |
Drives: ^^^This Join Date: Nov 2015
Location: Virginia Beach, VA
Posts: 747
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08-18-2016, 02:03 PM | #6 |
Drives: 2016 Mustang GT PP Join Date: Jul 2016
Location: Virginia
Posts: 12
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It surprises me that big businesses allow people like this to work for them. If you can't do your own job why are you there?
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08-18-2016, 02:08 PM | #7 |
Drives: 2019 ZL1 Join Date: Apr 2016
Location: San Jose, California
Posts: 154
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Good point, I watched Sledehammer's video when he installed his, and yes, there is a good amount of work involved, but 2K+ is a lot of money as well. Also, it shouldn't be as hard for them with all the tools and lifts that they have. Pretty sure, laziness is the case. Funny thing is, I'm not sure what they had in mind when they decided to not to put that part on the car, I mean c'mon, they really think someone would buy an incomplete car!!!!
__________________
Current: 2019 ZL1 | A10 | PDR
Past: 2017 2SS | Auto| Garnet Red Tintcoat | Adrenaline Red | 6 Piston Brembos | MRC | NPP | Illuminated Front Bowtie | Sunroof | Navigation | Ground effects | Dark tail lights Last edited by Gen6; 08-18-2016 at 03:17 PM. |
08-18-2016, 03:45 PM | #8 |
Drives: '22 Camaro 2SS 1LE Wild Cherry Join Date: Jun 2016
Location: Georgetown, Texas
Posts: 210
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There are a lot of idiots out there in the work force. And then they think they should get raises and promotions. God help us!!!
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08-18-2016, 03:51 PM | #9 |
Drives: 16 1SS White M6 Join Date: Apr 2016
Location: NEPA
Posts: 155
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Inexcusable. I would NEVER go back to that dealer, even if the nearest was 100 miles away.
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08-18-2016, 03:58 PM | #10 |
Drives: Love the one you're with Join Date: Sep 2009
Location: Downtown Charlie Brown
Posts: 11,850
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I wouldn't buy that car from them A holes even if they get it installed and credit you back the cost of it. Good customer service means tons to me and they don't have it. There are many different and better ways they could have handled it. Idiots
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08-18-2016, 04:58 PM | #11 |
Drives: 2018 2SS Camaro Hot Wheels Edition Join Date: Sep 2015
Location: Cleveland, Ohio
Posts: 2,814
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Gen6,
Sorry that happened to you. That really sucks. Your dealer NEEDS to make this right for you. No excuse for this type of treatment!
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Zack46
2018 Camaro 2SS Orange Crush Hot Wheels Limited Edition Power Sunroof, 8 Speed Auto/Remote Start, NPP Exhaust Production Sequence Number 98 NEOCC Camaro Club Member Former Ride: 2016 Camaro 2LT RS V6 Hyper Blue Metallic |
08-18-2016, 05:05 PM | #12 | |
Drives: '17 Red hot 2ss, 16 Focus RS Join Date: Aug 2015
Location: Michigan
Posts: 845
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08-18-2016, 05:09 PM | #13 |
Drives: 2019 ZL1 Join Date: Apr 2016
Location: San Jose, California
Posts: 154
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Thanks man. Yeah I hope so too. My salesman has been really good so far, but this whole thing today was a set back. I'm all about second chances, so Ill give them one more chance, otherwise will find one on a lot from another dealer. I love the car, but love my hard earned money more :-) so no hurry.
__________________
Current: 2019 ZL1 | A10 | PDR
Past: 2017 2SS | Auto| Garnet Red Tintcoat | Adrenaline Red | 6 Piston Brembos | MRC | NPP | Illuminated Front Bowtie | Sunroof | Navigation | Ground effects | Dark tail lights |
08-18-2016, 05:43 PM | #14 | |
Drives: 2019 ZL1 Join Date: Apr 2016
Location: San Jose, California
Posts: 154
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Quote:
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Current: 2019 ZL1 | A10 | PDR
Past: 2017 2SS | Auto| Garnet Red Tintcoat | Adrenaline Red | 6 Piston Brembos | MRC | NPP | Illuminated Front Bowtie | Sunroof | Navigation | Ground effects | Dark tail lights |
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