05-11-2015, 10:35 AM | #1 |
Drives: 2015 2LT RS Join Date: Feb 2015
Location: Wisconsin
Posts: 247
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Sub Thump....not so great customer service!
I have emailed them on the 6th, 8th and again today (the 11th). No answer. I called them today, got hung up on, called back immediately and got a voice mail. Left a message. They have great products, albeit a little pricey, especially with shipping. Just my two cents.
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05-11-2015, 12:02 PM | #2 |
Drives: Camaro ss Join Date: Jul 2013
Location: Sweden
Posts: 8
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Same for me. Emailed Stewe that it is not possible to order from the website. When to select shipping it dont works. No answer from the company
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05-11-2015, 12:54 PM | #3 |
H-Town Camaro Club
Drives: 2013 Dusk Edition 2SS/M6/Sun/NPP Join Date: May 2014
Location: Houston
Posts: 2,234
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It's not random coincidence they are banned from Camaro5.com |
05-11-2015, 12:56 PM | #4 |
U235 is fun!
Drives: CGM 2SS/M6 Join Date: Apr 2009
Location: Florence, AL
Posts: 403
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I doubt sub thump are 'banned' from C5.. Prolly more like didn't pay their dealer fee to C5.. .
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05-11-2015, 01:00 PM | #5 | |
H-Town Camaro Club
Drives: 2013 Dusk Edition 2SS/M6/Sun/NPP Join Date: May 2014
Location: Houston
Posts: 2,234
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Quote:
Right, what the ******** is all about then that ppl have to misspell their name to? Perhaps a mod can confirm why they aren't welcome at camaro5 at all. Does it really matter? Their CS is crap. |
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05-11-2015, 03:20 PM | #6 |
Drives: 2015 2LT RS Join Date: Feb 2015
Location: Wisconsin
Posts: 247
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With all that being said, does anybody have an amp mounting board they want to sell? Or the dimensions of one so I can make one? Or know of somebody else that makes one?
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05-11-2015, 04:49 PM | #7 | |
H-Town Camaro Club
Drives: 2013 Dusk Edition 2SS/M6/Sun/NPP Join Date: May 2014
Location: Houston
Posts: 2,234
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Quote:
There was a recent one in the FS section; http://www.camaro5.com/forums/showthread.php?t=407673 |
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05-12-2015, 01:48 AM | #8 |
Drives: 2013 BRM ZL1 Camaro M6 Join Date: Feb 2014
Location: Auckland, New Zealand
Posts: 160
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My opinion is that sub thump have..
- exceptionally well designed & made products - products that are priced too low due to perceived competition from lesser products - defined customer service levels that will not be exceeded - customer expectations that do exceed, will not be responded to I paid my money, waited patiently for my order, and was very happy. |
05-12-2015, 02:24 AM | #9 | |
Drives: 2013 Camaro LFX Join Date: Jan 2013
Location: California
Posts: 119
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Quote:
Never had a problem because I knew what I wanted and he delivered. Amazing product for the prices.
__________________
2013 1LS Black
Mods MRT V2 Axle Back, Cold Air Inductions Intake, Vitesse Throttle Controller, 20" Voxx SS Wheels Matte Black, Blacked Out Bowtie, Side Markers, Taillight Bezels, Front Bowtie Delete, 1LE Suede Steering Wheel, Shift Knob and boot. 4-Pack Gauge Cluster, Fog Lights |
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05-12-2015, 07:56 AM | #10 |
idk I thought they were pretty good... I was missing something from my order and after one email it was quickly sent without any hesitation. and yes I knew what I wanted, I waited patiently and now I couldn't be happier
__________________
2013 2SS IOM LS3
Performance: NPP Exhaust, Solo Performance Hi-Flow Cats, k&n Air Intake, Doug Thorley Shorty Headers Cosmetic: Diablo Angel Staggered 22", 3D Carbon Fenders (need to install) Eagle Eyes HIDs, Fog Light HIDs |
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05-12-2015, 08:06 AM | #11 |
Drives: 2015 2LT RS Join Date: Feb 2015
Location: Wisconsin
Posts: 247
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I never said he doesn't provide great products, but after 3 emails and two phone calls with NO response....his customer service SUCKS!
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05-12-2015, 12:27 PM | #12 |
U235 is fun!
Drives: CGM 2SS/M6 Join Date: Apr 2009
Location: Florence, AL
Posts: 403
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05-12-2015, 12:37 PM | #13 |
Drives: 2010 Camaro 2SS/RS Black & Silver Join Date: Aug 2010
Location: Richmond, VA
Posts: 8,228
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I've made 2 orders with sub thump and never had a problem. Maybe there is a reasonable explanation?
__________________
STAINLESS WORKS HEADERS-TUNED BY JANNETTY RACING-C.A.I. INTAKE-TAYLOR 409 WIRES-SOLO AXLE BACK EXHAUST-ELITE CATCH CAN |
05-12-2015, 04:53 PM | #14 |
Montani Semper Liberi
Drives: 2011 Black 2SS/RS w/ IOM stripes Join Date: Feb 2010
Location: Masontown, WV
Posts: 4,841
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all I know is when I have emailed them I usually get a response with in a day or so. I know when they were going through the issue they had with getting the materials to make the FARK's they seemed pretty stressed out. not necessarily defending them but they have always produced good stuff when I have ordered from them, the shipping was on par with a lot of other small to moderate sized companies I have dealt with. would definitely order from them again. got FARK, stealth box, Mounting board, and a couple other items. everything was good and the experience each time was great!
__________________
Stainless Works 1 7/8 Long Tude Headers, Stainless Works High Flow Cats, Stainless Works Retro Chambered Catback, Z/28 Air Intake, RDP Tuned, FR41 Chrome Rims, 1100W stereo, 35% Tint |
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