Dealer incompetence

Bosun68 · 03-19-2018, 09:43 PM

BLUF: After having your car at the dealer three times to fix the same paint issue what would you do? I plan on going in an asking for the service manager.

Background: I bought my ‘16 Camaro SS on Mothers Day weekend 2016...and had to get underway on Monday. Part of the deal I made with the dealership was to get tinted windows (a MUST in Texas). I dropped her off that Monday and when we tied the cutter up Friday afternoon I had the Chief drop me off at the dealership to pick her up. I walked up to the driver side and made a quick walk around as my salesman was strolling up grinning. I got around to the passenger quarter panel and right above the tire is a 4” dent running up. I stayed calm and asked the what/who/where/why. The salesman was cool and asked to get the floor manager who hemmed and hawed until I walked over. We agreed that THEY would take care of it.

So began my almost two year ongoing battle to get this thing fixed. Right.

I’ll shorten this up to say that Dent Wizard did the initial fix. However, it was returned to me with fisheyes and spots where the clear coat was sanded. I couldn’t believe it initially. They told me I had to wait at least 6 months before they attempted to fix that. Well, that took me into the end of 2016 and in the spring of 2017 I dropped it off again. I received it back basically in the same condition. I deployed out and didn’t get to address it again until February 2018. I dropped it off once again and picked it up after 20 days. It was filthy from sitting outside so I brought her home and cleaned her up. Same issue. If anything, it’s worse.

torqueaddict · 03-19-2018, 10:35 PM

So the dealer couldn't even get a 4" dent properly taken care of? How / why did Dent Wizard get involved? Were they employed by the dealer? I'm used to dealers having independent body shops they have agreements with. Why six months before another attempt? Must be more to the story.

Have you tried escalating this to Corporate?

STYLO LT1 · 03-19-2018, 11:05 PM

Hate to say this, but escalating to corporate will get you nowhere. It’s a shame, but the only thing after this much time would be to get a lawyer involved. It’s very obvious that their failed attempts at a proper repair to your satisfaction are out the window at this point. I say let them know that this will be your next step. That might motivate them enough to get a proper body shop involved.

soloknight6 · 03-19-2018, 11:47 PM

GM certified mechanic:

JamesNoBrakes · 03-20-2018, 12:40 AM

Small claims court.

STYLO LT1 · 03-20-2018, 01:15 PM

Quote:

Originally Posted by soloknight6

GM certified mechanic:

Wheel Team 6 · 03-20-2018, 06:37 PM

After experiencing total incompetence from the dealer I purchased my car from I then found a gm performance dealer with an excellent service advisor and I haven't looked back. It's worth the extra drive time for me.

craigss50 · 03-20-2018, 07:50 PM

Quote:

Originally Posted by Wheel Team 6

After experiencing total incompetence from the dealer I purchased my car from I then found a gm performance dealer with an excellent service advisor and I haven't looked back. It's worth the extra drive time for me.

Same here. I have a dealership 10 mins away but drive 40 mins to a better one.

Bosun68 · 03-20-2018, 08:10 PM

I'll know by the end of this week if this gets escalated or not. The Service Manager was apologetic and promised to make everything right....just give him a chance he asked. No problem. What's another week at this rate anyway.

And, I believe that this will be the last time to take it to this particular dealership. I'll take the advice of those posting above and move my business across the bridge to another Chevy dealer.

Fingers crossed that it comes back fixed. Thanks for letting me rant!!!

03-19-2018, 09:43 PM	#1
Bosun68 One El E Drives: 2022 2SS 1LE M6 Join Date: May 2016 Location: Corpus Christi, Texas Posts: 106	Dealer incompetence BLUF: After having your car at the dealer three times to fix the same paint issue what would you do? I plan on going in an asking for the service manager. Background: I bought my ‘16 Camaro SS on Mothers Day weekend 2016...and had to get underway on Monday. Part of the deal I made with the dealership was to get tinted windows (a MUST in Texas). I dropped her off that Monday and when we tied the cutter up Friday afternoon I had the Chief drop me off at the dealership to pick her up. I walked up to the driver side and made a quick walk around as my salesman was strolling up grinning. I got around to the passenger quarter panel and right above the tire is a 4” dent running up. I stayed calm and asked the what/who/where/why. The salesman was cool and asked to get the floor manager who hemmed and hawed until I walked over. We agreed that THEY would take care of it. So began my almost two year ongoing battle to get this thing fixed. Right. I’ll shorten this up to say that Dent Wizard did the initial fix. However, it was returned to me with fisheyes and spots where the clear coat was sanded. I couldn’t believe it initially. They told me I had to wait at least 6 months before they attempted to fix that. Well, that took me into the end of 2016 and in the spring of 2017 I dropped it off again. I received it back basically in the same condition. I deployed out and didn’t get to address it again until February 2018. I dropped it off once again and picked it up after 20 days. It was filthy from sitting outside so I brought her home and cleaned her up. Same issue. If anything, it’s worse. __________________ Retired USCG

03-19-2018, 11:47 PM	#4
soloknight6 SoCal HT5! SD Drives: 2016 red hot 2ss M6 Join Date: Nov 2011 Location: San Diego CA, Posts: 1,929	GM certified mechanic: __________________ http://www.camaro5.com/forums/showth...37#post5437037 By my deeds, I honor him. V8!!!

03-20-2018, 12:40 AM	#5
JamesNoBrakes Drives: 2SS 1LE Join Date: Oct 2011 Location: AK Posts: 2,301	Small claims court. __________________ Everything happens for a reason, except when it doesn't, but even then, you can, in hindsight, fabricate a reason that satisfies your belief system. 2018 2SS 1LE 2023 Colorado ZR2 2022 Stinger GT-line AWD

03-20-2018, 06:37 PM	#7
Wheel Team 6 Drives: 2016 Camaro 2SS Join Date: Mar 2016 Location: New Port Richey Florida Posts: 455	Incompetent dealer After experiencing total incompetence from the dealer I purchased my car from I then found a gm performance dealer with an excellent service advisor and I haven't looked back. It's worth the extra drive time for me. __________________

03-20-2018, 08:10 PM	#9
Bosun68 One El E Drives: 2022 2SS 1LE M6 Join Date: May 2016 Location: Corpus Christi, Texas Posts: 106	I'll know by the end of this week if this gets escalated or not. The Service Manager was apologetic and promised to make everything right....just give him a chance he asked. No problem. What's another week at this rate anyway. And, I believe that this will be the last time to take it to this particular dealership. I'll take the advice of those posting above and move my business across the bridge to another Chevy dealer. Fingers crossed that it comes back fixed. Thanks for letting me rant!!! __________________ Retired USCG

03-19-2018, 10:35 PM	#2
torqueaddict Drives: Tesla M3 LR-AWD [Former 1SS owner] Join Date: Jan 2018 Location: Miami Posts: 950	So the dealer couldn't even get a 4" dent properly taken care of? How / why did Dent Wizard get involved? Were they employed by the dealer? I'm used to dealers having independent body shops they have agreements with. Why six months before another attempt? Must be more to the story. Have you tried escalating this to Corporate?

03-19-2018, 11:05 PM	#3
STYLO LT1 Drives: 2016 Camaro SS Vert. Join Date: Apr 2017 Location: Garden State Posts: 537	Hate to say this, but escalating to corporate will get you nowhere. It’s a shame, but the only thing after this much time would be to get a lawyer involved. It’s very obvious that their failed attempts at a proper repair to your satisfaction are out the window at this point. I say let them know that this will be your next step. That might motivate them enough to get a proper body shop involved.

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