NoviStretch - The Best Customer Service!

ChadFarr · 10-24-2017, 09:31 AM

So I reached out to NoviStretch to get a mask for my Gen6 for SEMA , Andrew immediately replied and said “Hey, don’t worry about it we’ll supply you a mask and throw in some extra goodies”. Got it, installed it and it looked great. I kept it on the following day to make sure the car stayed cool and it held up to my normal driving. That night I went to a car meet/race night and when I left, the car scrubbed on the cement. When I got home the splitter was scratched up and the bra ...was ripped. I contact Andrew at NoviStretch and Richie Rich Paint & Body. With no hesitation, NoviStretch said “no worries, it’s happened to me, I’ll send you another at no cost”. Richie said “man, bring that splitter down here and let me fix it!” Splitter was painted in (1) Day And Mask made it here in (1) Day! These are the type of selfless people that have businesses and continue to thrive because of great customer service. I just wanted to share my testimony with you guys! Check out both of those great companies! I’m still #SEMABound

cmeJATT · 10-24-2017, 10:21 AM

very nice story!! sounds like they are great people!

ChadFarr · 10-24-2017, 11:25 AM

Quote:

Originally Posted by cmeJATT

very nice story!! sounds like they are great people!

Extraordinary experience! I'd deal with both of those guys anytime! Make sure you order a Gen6 Mask from them!

Wildhammer · 11-24-2017, 03:01 PM

Andy from Novi is a pleasure to work with, we offer there products on our website and it's an awesome addition. You can tell it's a company that's well invested in the customer experience and making sure everyone is always happy.

A++ For Novi!

1le32907 · 12-06-2017, 11:59 PM

Novistretch got my business as wel. I was needing a mask for a road trip to GA they got it to me in 2 days great service and mask held up well

wrankin · 04-17-2018, 07:49 PM

I had a similar experience with a tear in my Novistretch bra, and it was my fault. I contacted the company and they sent a replacement free of charge. That's pretty rare these days.

Bill

KirkH · 04-20-2018, 10:36 AM

Quote:

Originally Posted by wrankin

I had a similar experience with a tear in my Novistretch bra, and it was my fault. I contacted the company and they sent a replacement free of charge. That's pretty rare these days.

Bill

I agree that is awesome customer service. I love my novistretch. I guess its a bit easier to do that when your product is some mesh and a few snaps!

10-24-2017, 09:31 AM	#1
ChadFarr Instagram: @SSAVAGEVERT Drives: 2016 SS M6 Vert Join Date: Jan 2016 Location: Houston, TX Posts: 659	NoviStretch - The Best Customer Service! So I reached out to NoviStretch to get a mask for my Gen6 for SEMA , Andrew immediately replied and said “Hey, don’t worry about it we’ll supply you a mask and throw in some extra goodies”. Got it, installed it and it looked great. I kept it on the following day to make sure the car stayed cool and it held up to my normal driving. That night I went to a car meet/race night and when I left, the car scrubbed on the cement. When I got home the splitter was scratched up and the bra ...was ripped. I contact Andrew at NoviStretch and Richie Rich Paint & Body. With no hesitation, NoviStretch said “no worries, it’s happened to me, I’ll send you another at no cost”. Richie said “man, bring that splitter down here and let me fix it!” Splitter was painted in (1) Day And Mask made it here in (1) Day! These are the type of selfless people that have businesses and continue to thrive because of great customer service. I just wanted to share my testimony with you guys! Check out both of those great companies! I’m still #SEMABound __________________ 2.9L Whipple \| Compstar Rods, Diamond Pistons & GPI Cam \| Mantic Triple Disc \| Corsa Performance Exhaust \| DSX Aux Pump \| LT4 Fuel System \| BMR Lowering Springs \| ZL1 OEM Conversion \| 360 Customs Built \| And More! Click & Follow My Build

04-17-2018, 07:49 PM	#6
wrankin Camaros Of Northwest Ohio Drives: 2016 Black 2SS Join Date: Nov 2013 Location: Perrysburg OH Posts: 878 View My Garage	I had a similar experience with a tear in my Novistretch bra, and it was my fault. I contacted the company and they sent a replacement free of charge. That's pretty rare these days. Bill __________________ 2023 2SS 1LE Red Hot 2016 2SS Black / Black & Arenaline Red (sold) 2023 GMC Canyon Denali 2013 2SS / RS - AGM / Jet Black (sold) 1970 1/2 Z/28 Classic Copper / Tan (sold many years ago)

10-24-2017, 10:21 AM	#2
cmeJATT Drives: SS-6-SPD Join Date: Jan 2017 Location: New Jersey Posts: 1,364	very nice story!! sounds like they are great people!

11-24-2017, 03:01 PM	#4
Wildhammer Drives: 2017 1SS Join Date: Aug 2016 Location: Wauconda, IL Posts: 164	Andy from Novi is a pleasure to work with, we offer there products on our website and it's an awesome addition. You can tell it's a company that's well invested in the customer experience and making sure everyone is always happy. A++ For Novi!

12-06-2017, 11:59 PM	#5
1le32907 Drives: Summit white 1le ss Join Date: Feb 2017 Location: Palm Bay, fl Posts: 574	Novistretch got my business as wel. I was needing a mask for a road trip to GA they got it to me in 2 days great service and mask held up well

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