03-26-2013, 10:16 AM | #1 | |
LM Perfomance Problems
Short Version:
I ordered a Borla axel back kit from LM performance on march 13th. opened the box within hour of delivery. Kit was used and had been cut off. Numerous emails, but no movement on replacement. refund was requested. Now accusations of Fraud are being thrown around. I originally posted about it here. Long Version (posted on reseller ratings) Quote:
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'65 Malibu SS |
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03-26-2013, 10:19 AM | #2 |
[COTW 4/13/15]
Drives: Supercharged LLT Join Date: Jul 2010
Location: Florida
Posts: 5,957
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Read your post when you first recieved that "new" exhaust. Sorry to see this is going on. So im guessing they're not sending you your exhaust now?
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03-26-2013, 10:33 AM | #3 |
lll
Drives: 2010 camaro ss L99 Join Date: Jan 2013
Location: new orleans
Posts: 1,176
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man im sorry to hear this i thought they were taking care of you. i would do like someone suggested in the other thread and dispute the charges
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PERFORMANCE
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03-26-2013, 10:46 AM | #4 |
Drives: 2018 SS Hyper Blue Join Date: Sep 2010
Location: Oklahoma City
Posts: 2,902
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Did those drop ship from Borla or come direct from the vendor?
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03-26-2013, 10:59 AM | #5 |
No, I definitely won't be getting the exhaust or any other parts from them. It looks like I might have to contact card company to get a refund.
It is my understanding that it was shipped from and returned to the wholesaler LM uses (Keystone).
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’10 SS/RS - RJT M6 - Ceramic Tint, Billet Bow ties, AAC Int/Trunk LEDs, SLP Blackwing, Corsa, Hawk HPS, Cags!
'65 Malibu SS Last edited by Zeroto60; 03-26-2013 at 12:19 PM. |
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03-26-2013, 12:29 PM | #6 |
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Drives: 2012 Camaro 2SS/RS LS3 Join Date: Jan 2013
Location: Austin, TX
Posts: 179
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Just went through something slightly similar to this with my bank and Yellow Cab. (Driver overcharged my card $900 for an $8.00 ride then the company tried to hold out on my refund).
Call your bank's claims dept. and have them get you and LM Performance on a three way call and have the bank explain what the next steps are if you do not get a refund. The bank will record the call. Probably the best way to cover your ass as far as next steps go. |
03-26-2013, 01:34 PM | #7 | |
Drives: 2012 SS LS3 | Silver Frost Metallic Join Date: Apr 2011
Location: Illinois
Posts: 342
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Quote:
What's there to inspect that this should hold you up? You aren't contending that there was some hidden reason the exhaust wasn't working, LMAO! I've dealt with some good vendors here and not one of them worth their wait in salt would hold you up over this. Maybe they'd do some brief fact checking, and you might get a question or two but otherwise it should go: "Sorry about the bad part. A new kit went out an hour after we read your email, along with a shipping label for return shipping on the damaged piece. We've inspected the new kit and believe that there shouldn't be any issues with it. Please be remember to ship the old kit back to us upon receipt of the new one." From his commentary about his "family" and your "intrusion" it sounds like the guy you ordered from is running a basement store for a cash grab rather than a business.
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03-28-2013, 11:43 AM | #8 |
Drives: 2010 Camaro 2SS/RS Join Date: Mar 2008
Location: S.W. Florida
Posts: 6,294
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Definately bad business.
I would be to their advantage to send you a new exhaust or refund your money. |
04-03-2013, 08:39 AM | #9 |
I contacted Card Company last Wednesday. They said they would wait until the April 1st before pursuing. Monday I received a "courtesy" email from LM Perf letting me know the credit had been issued. The refund hit my card today. Thanks for listening to my rant!
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’10 SS/RS - RJT M6 - Ceramic Tint, Billet Bow ties, AAC Int/Trunk LEDs, SLP Blackwing, Corsa, Hawk HPS, Cags!
'65 Malibu SS |
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04-03-2013, 08:52 AM | #10 |
220/221 whatever it takes
Drives: See sig.... Join Date: Jun 2010
Location: Lafayette In
Posts: 1,132
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Glad to hear you got your money back.
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Brent
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04-03-2013, 09:27 AM | #11 |
Drives: 2012 Corvette GS Join Date: May 2012
Location: Sunny California
Posts: 620
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That's great news OP.
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