Sub Thump....not so great customer service! - Page 6 - Camaro5 Chevy Camaro Forum / Camaro ZL1, SS and V6 Forums

insomniac2k2 · 02-17-2016, 06:13 PM

Just my 2c.

I am a satisfied customer as well. I ordered a FARK and complete stealth kit. His customer service and delivery was great, and he responded to 2 emails that i had sent him during my installation. His responses were spot on with valuable information.

Fast forward to today. I called and asked for a small replacement part for my setup. He charged me a very low price and 3 bucks shipping.

He also answered 5 questions that i had in a very informative manner.

Not a fanboy either. Just stating my experiences.

BigRed82 · 02-17-2016, 10:50 PM

I've had nothing but FANTASTIC experiences with sub thump.

Ashen 6.2 · 02-18-2016, 05:14 AM

Same here. Ordered 2 sub boxes and a dark and they arrived quickly.

cabbe · 02-18-2016, 12:54 PM

Never had a problem. Ordered stuff 3 times.

BkinBlk · 02-18-2016, 03:15 PM

I think it is great that you are receiving great service. As I stated at the start of this thread back in May, I did not get great customer service. And even after 9 months, I STILL have never heard back from them. He has great products, true. But my complaint was his NON-EXSISTANT customer service for ME. If at any time, had he contacted me and discussed any of this, I would have retracted my statement about his BAD CUSTOMER SERVICE that I received. Obviously, he didn't contact me, and I won't retract my statement that is customer service was bad towards me.

insomniac2k2 · 02-18-2016, 04:59 PM

Frankly, we all heard you the first time. I personally do not discount your stated experience. I just did not have your experience, so i stated my multiple experiences in this thread.

I realize a bad experience can make you bitter. God knows I wanted to do desperate things when trying to deal with Scosche's NON-EXISTENT support with their crappy, half cooked GM5201B. Everyone including them knew that it was the root of every problem. Yet they decided to try and pass it off as 1-off, end user issues. Meanwhile, the latest GM5201AB works great in the same configurations (personal experience).

My point is that shit happens. Sorry for your bad experience.

Quote:

Originally Posted by BkinBlk

I think it is great that you are receiving great service. As I stated at the start of this thread back in May, I did not get great customer service. And even after 9 months, I STILL have never heard back from them. He has great products, true. But my complaint was his NON-EXSISTANT customer service for ME. If at any time, had he contacted me and discussed any of this, I would have retracted my statement about is BAD CUSTOMER SERVICE that I received. Obviously, he didn't contact me, and I won't retract my statement that is customer service was bad towards me.

Low Saturn · 02-18-2016, 09:40 PM

Concerning argument about shipping charges. Anyone can go to UPS, FedEx and the USPS websites and calculate time and cost of shipping.

To ship a 1 pound package halfway across the country UPS Ground would be $13.66. FedEx ground would be $9.11 and USPS is $7.84.

If someone is being invoiced for a lesser amount, then its because the seller is eating some of the shipping cost and making up for it in other ways on the sale. Or that seller is a high volume shipper and gets deep discounts from whatever shipping carrier they have a contract with and passes that savings onto the customer. What one retailer charges the customer to ship a small package versus another retailer is like comparing apples to oranges. Depending on the sizes of the individual companies and their shipping volumes, each one is going to be charged different amounts for the same thing. So in return, the customer is going to pay different amounts.

Then theres the whole dimensional weight thing where you're charged for volumetric weight versus actual weight. Thats a kick in the balls. Especially if you ship small or lightweight items.

GetYouOne · 02-19-2016, 12:21 AM

I doubt Steve wants his business over a $14 shipping charge. Less headaches.

Quote:

Originally Posted by insomniac2k2

Frankly, we all heard you the first time. I personally do not discount your stated experience. I just did not have your experience, so i stated my multiple experiences in this thread.

I realize a bad experience can make you bitter. God knows I wanted to do desperate things when trying to deal with Scosche's NON-EXISTENT support with their crappy, half cooked GM5201B. Everyone including them knew that it was the root of every problem. Yet they decided to try and pass it off as 1-off, end user issues. Meanwhile, the latest GM5201AB works great in the same configurations (personal experience).

My point is that shit happens. Sorry for your bad experience.

02-18-2016, 05:14 AM	#73
Ashen 6.2 Drives: 2014 Camaro Z/SS Join Date: May 2014 Location: NW Arkansas Posts: 1,993 View My Garage	Same here. Ordered 2 sub boxes and a dark and they arrived quickly. __________________ 2014 Camaro SS L99, Ashen Grey w/Black Leather - Build thread - http://www.camaro5.com/forums/showthread.php?t=491561 Mods - GPI 416 w/Custom Grind Cam, Ported Heads & Tuned by Ben, Mag Heartbeat, ZL1 Fuel Pump & DSX Aux Pump, NW 103 TB, FIC 1650's, Alky Meth, Circle D 3600 Triple Disc, RPM 5” CAI, Kooks Headers, Solo Cat Back, Viking Coil Overs & all the BMR Goodies in the rear, Zl1 3.23 Diff, DSS Axles, Gulfcoast Driveshaft, Hendrix Offset Diff Bushings, AFE Solid Subframe Bushings, 875HP/843TQ 5FDP

02-18-2016, 03:15 PM	#75
BkinBlk Drives: 2015 2LT RS Join Date: Feb 2015 Location: Wisconsin Posts: 247	I think it is great that you are receiving great service. As I stated at the start of this thread back in May, I did not get great customer service. And even after 9 months, I STILL have never heard back from them. He has great products, true. But my complaint was his NON-EXSISTANT customer service for ME. If at any time, had he contacted me and discussed any of this, I would have retracted my statement about his BAD CUSTOMER SERVICE that I received. Obviously, he didn't contact me, and I won't retract my statement that is customer service was bad towards me. __________________ It is what it is! Last edited by BkinBlk; 02-27-2016 at 09:33 AM.

02-17-2016, 06:13 PM	#71
insomniac2k2 Drives: 2012 2SS/RS IOM Join Date: Nov 2011 Location: Concord, Ca Posts: 204	Just my 2c. I am a satisfied customer as well. I ordered a FARK and complete stealth kit. His customer service and delivery was great, and he responded to 2 emails that i had sent him during my installation. His responses were spot on with valuable information. Fast forward to today. I called and asked for a small replacement part for my setup. He charged me a very low price and 3 bucks shipping. He also answered 5 questions that i had in a very informative manner. Not a fanboy either. Just stating my experiences.

02-17-2016, 10:50 PM	#72
BigRed82 Drives: 2015 2LT RS Camaro Join Date: Jan 2013 Location: North Georgia Posts: 120	I've had nothing but FANTASTIC experiences with sub thump.

02-18-2016, 12:54 PM	#74
cabbe Drives: 2014 2ss 1le Join Date: Sep 2011 Location: los angeles Posts: 1,074	Never had a problem. Ordered stuff 3 times.

02-18-2016, 09:40 PM	#77
Low Saturn Drives: 2011 Camaro 2SS/RS Join Date: Oct 2013 Location: San Jose, California Posts: 1,371	Concerning argument about shipping charges. Anyone can go to UPS, FedEx and the USPS websites and calculate time and cost of shipping. To ship a 1 pound package halfway across the country UPS Ground would be $13.66. FedEx ground would be $9.11 and USPS is $7.84. If someone is being invoiced for a lesser amount, then its because the seller is eating some of the shipping cost and making up for it in other ways on the sale. Or that seller is a high volume shipper and gets deep discounts from whatever shipping carrier they have a contract with and passes that savings onto the customer. What one retailer charges the customer to ship a small package versus another retailer is like comparing apples to oranges. Depending on the sizes of the individual companies and their shipping volumes, each one is going to be charged different amounts for the same thing. So in return, the customer is going to pay different amounts. Then theres the whole dimensional weight thing where you're charged for volumetric weight versus actual weight. Thats a kick in the balls. Especially if you ship small or lightweight items.