TPW 10/19/2015 -"Members Only Club" - Page 37

SSport16 · 12-16-2015, 11:34 AM

Quote:

Originally Posted by huggercamaro21

Yeah I noticed that from Al O. this morning. Its like we are the ones holding the Camaros from them for 60 plus days hahaha. Jesus the CEOs and higher ups of big companies are so out of touch of us normal guys.

Got to love it!

Millertime555 · 12-16-2015, 11:39 AM

I get that they may be frustrated, but guess whose fault is it Al?

Serious respect lost.

brutusvk · 12-16-2015, 11:52 AM

Easy to be cool as the hero. Tougher to be cool when things aren't going according to plan and folks are getting restless. I got a response that included a pic of the 2SS seats not the 1SS in an attempt to show I was offbase. Again, I am sad that part of the joy of getting the new car is soured. I am faily certain we will be happy post delivery. But making your most fervent fans feel less valued will not pay dividends long term.

huggercamaro21 · 12-16-2015, 12:07 PM

Quote:

Originally Posted by Millertime555

I get that they may be frustrated, but guess whose fault is it Al?

Serious respect lost.

Yeah same here. He can take his awful tone and shove it. I am absolutely done with this whole thing.

huggercamaro21 · 12-16-2015, 12:08 PM

Quote:

Originally Posted by brutusvk

Easy to be cool as the hero. Tougher to be cool when things aren't going according to plan and folks are getting restless. I got a response that included a pic of the 2SS seats not the 1SS in an attempt to show I was offbase. Again, I am sad that part of the joy of getting the new car is soured. I am faily certain we will be happy post delivery. But making your most fervent fans feel less valued will not pay dividends long term.

Exactly, pissing off your big fans and early adopters is just terrible business.

SSport16 · 12-16-2015, 12:21 PM

Quote:

Originally Posted by huggercamaro21

Yeah same here. He can take his awful tone and shove it. I am absolutely done with this whole thing.

That is truly the funny part, someone like Al O taking a tone like that and then expecting people to be OK with it! I get it is not HIS fault, but still, don't respond at all because when someone is nasty about something it makes it worse then no reply at all.

SSport16 · 12-16-2015, 12:22 PM

Quote:

Originally Posted by huggercamaro21

Exactly, pissing off your big fans and early adopters is just terrible business.

Especially people like myself, I have been buying GM vehicles for 20 years!

Dreng · 12-16-2015, 12:23 PM

Rofl looks like AL O is tired of hearing about this issue. I know I have sent him messages on Facebook and emailed him and have not heard back and don't expect to. If I were him I'd be glad the find new roads tour is long over with.

brutusvk · 12-16-2015, 12:31 PM

I CCd him in ONE tweet and got a kind of snotty response. I was already ticked so I assumed it was just me. Then I saw that response. As a wise man once said, you show your character when things are at the worst not when things are best. I know I am a jerk. However, I am not pushing a product let alone one that usually requires five plus years of monthly payments. Make customer service and care your number one priority and watch how the masses flock to you. Make people feel valued and you will have a loyal following. That is how leadership works.

huggercamaro21 · 12-16-2015, 12:36 PM

Quote:

Originally Posted by brutusvk

I CCd him in ONE tweet and got a kind of snotty response. I was already ticked so I assumed it was just me. Then I saw that response. As a wise man once said, you show your character when things are at the worst not when things are best. I know I am a jerk. However, I am not a product let alone one that usually requires five plus years of monthly payments. Make customer service and care your number one priority and watch how the masses flock to you. Make people feel valued and you will have a loyal following. That is how leadership works.

This is very accurate. That response was very very immature. And very "snobby, I am better than you."

Dreng · 12-16-2015, 12:51 PM

When it comes down to it you can by a similar product from other sources. To me it comes down to customer service and as bad as this may be it is better than my experience with Dodge and Ford.

SSport16 · 12-16-2015, 01:09 PM

Remember, we still have the Customer Satisfaction survey, which I already received mine but waiting to after I take delivery to fill it out!

huggercamaro21 · 12-16-2015, 01:37 PM

Chevy is going to get boned hard on that survey.

SSport16 · 12-16-2015, 02:19 PM

Quote:

Originally Posted by huggercamaro21

Chevy is going to get boned hard on that survey.

I received mine via e-mail already, waiting to fill it out after delivery at this point.

12-16-2015, 11:39 AM	#506
Millertime555 Drives: 2016 Camaro 2SS M6 Join Date: Aug 2014 Location: Columbus Posts: 287	I get that they may be frustrated, but guess whose fault is it Al? Serious respect lost. __________________ Ordered: Red Hot 2016 Camaro 2SS coupe M6 (8/22/15) 3000: 8/27/15 TPW (10/19): 8/31/15 3300: 10/8/15 3400: 10/10/15 3800: 10/21/15 VIN #118558 5000: 1/4/16 @ 11:49AM 6000: 1/4/16 @ 11:49AM

12-16-2015, 12:23 PM	#512
Dreng Drives: 13 Camaro Join Date: Aug 2015 Location: Dallas Posts: 563	Rofl looks like AL O is tired of hearing about this issue. I know I have sent him messages on Facebook and emailed him and have not heard back and don't expect to. If I were him I'd be glad the find new roads tour is long over with. __________________ 8/12/15 -- Ordered 9/14/15 -- 3000 10/1/15 -- 3100 10/3/15 -- 3300 10/5/15 -- 3400 10/15/15 -- 3800 vin 116990 10/31/15 -- 4B00 11/3/15 --4200/4B00/4300 11/24/15 -- 4B00/4200/4300 12/24/15 -- 5000 Delivered to dealer 12/28/15 -- 6000 Last edited by Dreng; 12-16-2015 at 12:49 PM.

12-16-2015, 12:51 PM	#515
Dreng Drives: 13 Camaro Join Date: Aug 2015 Location: Dallas Posts: 563	When it comes down to it you can by a similar product from other sources. To me it comes down to customer service and as bad as this may be it is better than my experience with Dodge and Ford. __________________ 8/12/15 -- Ordered 9/14/15 -- 3000 10/1/15 -- 3100 10/3/15 -- 3300 10/5/15 -- 3400 10/15/15 -- 3800 vin 116990 10/31/15 -- 4B00 11/3/15 --4200/4B00/4300 11/24/15 -- 4B00/4200/4300 12/24/15 -- 5000 Delivered to dealer 12/28/15 -- 6000

12-16-2015, 01:09 PM	#516
SSport16 Drives: 2016 Garnet Red Camaro 2SS Join Date: Jul 2015 Location: North Carolina Posts: 5,435	Remember, we still have the Customer Satisfaction survey, which I already received mine but waiting to after I take delivery to fill it out! __________________ 2SS Camaro, Garnet Red, Adrenaline Red, NPP, MRC, A8, 5 Split Spoke Bright Silver Wheels (56W) 1100 Status - 7/24/15 (Ordered) 3800 Status - 10/13/15 (Built) 6000 Status - 12/22/15 (Delivered)

12-16-2015, 11:52 AM	#507
brutusvk Drives: future 2016 SS Join Date: Sep 2015 Location: Glendale, AZ Posts: 847	Easy to be cool as the hero. Tougher to be cool when things aren't going according to plan and folks are getting restless. I got a response that included a pic of the 2SS seats not the 1SS in an attempt to show I was offbase. Again, I am sad that part of the joy of getting the new car is soured. I am faily certain we will be happy post delivery. But making your most fervent fans feel less valued will not pay dividends long term.

12-16-2015, 12:31 PM	#513
brutusvk Drives: future 2016 SS Join Date: Sep 2015 Location: Glendale, AZ Posts: 847	I CCd him in ONE tweet and got a kind of snotty response. I was already ticked so I assumed it was just me. Then I saw that response. As a wise man once said, you show your character when things are at the worst not when things are best. I know I am a jerk. However, I am not pushing a product let alone one that usually requires five plus years of monthly payments. Make customer service and care your number one priority and watch how the masses flock to you. Make people feel valued and you will have a loyal following. That is how leadership works.

12-16-2015, 01:37 PM	#517
huggercamaro21 Sales Manager for Chevy Drives: Tahoe RST Join Date: Mar 2009 Location: DFW, Texas Posts: 1,313	Chevy is going to get boned hard on that survey.

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