04-17-2014, 08:24 AM | #1 |
Drives: 2012 Camaro LS Join Date: Feb 2014
Location: Pittsburgh, PA
Posts: 18
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A Dealership Rant
I wish the people on this forum worked in dealerships, I think we'd all be better off and be faced with much more knowledgeable people. Here's the story....
I had a PDIM unit delivered, took me about an hour to install myself, and I took it to a dealer (Classic Chevrolet, Pittsburgh) to get the radio reprogrammed. Over the course of the 3 hours I was there, I heard the following:
My money was refunded after I asked the service manager if he knew what a PDIM was. He said yes, so I asked him what it did. His response? "It connects the things." After asking what things, he just looked confused and refunded my money. Too bad he can't refund my three hours. Alright, rant over! Thanks for listening...I really needed to get that off my chest. |
04-17-2014, 08:37 AM | #2 | |
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Quote:
Last year I had OEM cruise control added to a new, base Sonic. The first dealership I called was perplexed so I called another. Then another until I was able to find someone that saw it was a kit that replaced the steering wheel and required an ECM re-flash for $350. They contacted GM in advance and confirmed they had the correct procedure and software download. The car was in and out within an hour and the cruise worked flawlessly. Ta-frickin-da. Maybe your dealership is a bunch of nitwits but did you spend time with them up front to ensure you wouldn't be here today complaining about how clueless they are? |
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04-17-2014, 08:45 AM | #3 |
Drives: 2012 Camaro LS Join Date: Feb 2014
Location: Pittsburgh, PA
Posts: 18
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Yes, I did spend the time. I called 5 dealers in the area, and when I talked to Classic they told me that it was a half hour job and it was an easy update. That guy must have been off when I went in.
Also, I explained what they needed to do, gave them printed instructions that showed where they needed to plug in their MDI box, and what the reprogramming required (as stated in my original post). So yes, I put in the work. I'm glad you did your due diligence and it worked out for you, but that doesn't mean that other people don't do their research when problems happen. |
04-17-2014, 08:50 AM | #4 |
Drives: 2011 Camaro 2LT RS Convertible Join Date: Jul 2011
Location: USAREUR, CONUS/DOD-A, VA
Posts: 1,745
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You guys are a bit harsh on your dealer's parts and service departments, aren't you? Don't forget, this is the "new" GM. They're learning, too.
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Summit White Black Leather 3 Pedals Build Date: 06/27/2011 Purchased: 07/30/2011 Title Received: 08/15/2011 1984 Camaro (3rd Gen.): Traded: 1987 "Meet the new boss. Same as the old boss." |
04-17-2014, 08:50 AM | #5 |
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04-17-2014, 08:54 AM | #6 |
Drives: 2011 Camaro SS/RS 2SS Join Date: Oct 2013
Location: here
Posts: 591
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I LOVE my dealER here in C'bus. I will posting a RAVE review as soon as car is back together (trans).
Sorry to hear your woes. |
04-17-2014, 09:04 AM | #7 |
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My dealership and their service department is great, as far as I'm concerned! Prince Chevrolet, Albany, GA.
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2013 1SS/RS Coupe L99, Stainless Power Works LT Headers, SCT X4 Custom Tune from RDP, CAI Inc. Air Intake w/ Apex Scoop, VMAX CNC Ported Throttle Body, Solo Axle-Back Exhaust w/ J-pipes, Apex Catch Can, Husky Splash Guards, Heritage Grille, 3D Carbon Rear Spoiler, Oracle Chrome Turn Signal Bulbs, GM Reverse Light Trim Billets, Gorilla Black Locking Lugs, Emblem Pros Retro SS Badges/Custom Retro SS Kickplates/Under-hood Bowtie, 35% window Tint, Nitto Motivo Tires (6-8-18)
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04-17-2014, 09:05 AM | #8 |
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I do think you need something to reprogram the radio .. The VIN maybe
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04-17-2014, 09:09 AM | #9 |
Drives: 2018 GT350 Join Date: Nov 2011
Location: PA
Posts: 2,719
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Give Tom Henry a call. They should be able to help you out.
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04-17-2014, 09:20 AM | #10 | |
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Quote:
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04-17-2014, 09:24 AM | #11 |
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Doesn't the PDIM control the Flux Capacitor ???
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04-17-2014, 09:30 AM | #12 |
Drives: 11 SGM 2SS/RS Join Date: Mar 2010
Location: PA
Posts: 479
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You must be thinking of something different. The PDIM controls the blinker fluid.
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04-17-2014, 09:52 AM | #13 | |
Drives: 2012 Camaro LS Join Date: Feb 2014
Location: Pittsburgh, PA
Posts: 18
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Quote:
And yes, it is the Classic Chevrolet in Bellevue. I have an appointment with Wright today, so we'll see what happens. They said they've never done a Camaro reprogram, but they've done several other GM models. |
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04-17-2014, 09:57 AM | #14 |
Drives: 2018 GT350 Join Date: Nov 2011
Location: PA
Posts: 2,719
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Oh god....Wright. The dealership (their hyundai dealership) that single handedly destroyed my genesis coupe. I'd die before dealing with them ever again.
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