Quote:
Originally Posted by Modshack
You need to understand that customer relations jobs are bottom of the barrel entry level jobs. They really don't know much nor do they interface with engineering or design. Mostly the complaints get put in a data base, and when they become frequent the engineers will look at it. Notice the Generic responses in most all their posts? Not to say it doesn't help in the end, but basically your dealer is where the rubber meats the road for real fixes. I thi'nk it's gonna take A LOT of complaints to make an engineerng change..
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Absolutely spot on, that and warranty repairs, a "top 10" warranty repairs list is updated daily for each dealer, the market, the region and nationally. And it becomes the bible for potental changes.