[Mick]

By choosing to handle the key issue in this way, GM is sacrificing huge quantities of public confidence in their products, plus showing a complete lack of concern for consumer satisfaction. In 2008, my 1997 Toyota Tacoma was part of a recall on the frames. They took my truck and paid me 150% of Kelly Blue Book value for EXCELLENT, regardless of condition. I bought this truck used for $12000, they paid me $10500 for a truck I had driven for almost 8 years! $1500 depreciation for 8 years! What did I buy with that check? No question...another Tacoma, which they gave me another $1000 off the price I negotiated because I bought another Toyota. I knew if they would back up my 11 year old truck that well, I knew they would stand by my new truck. I've since then sold that new Tacoma and bought another newer 2012 Tacoma. They screwed up with that frame provider, but they bent over backwards as a corporation to try to make sure they didn't lose me as a customer in the future. I'm sure it was expensive for Toyota to handle it that way, but I am a loyal customer because of it.
Giving customers this Mickey Mouse (my apologies to Mr. Mouse) fix to this questionable CYA problem does not give me warm feelings about GM or their commitment to customer satisfaction. GM, you're eroding a customer base that is particularly passionate about what they drive. How a company responds to adverse situations shows the true character of that company and this is showing a severe lack of integrity on your part.